Analytics and Switchboards

Analytics holds the trends: calls by outcome, answer rate, busiest hours, how fast missed callers were got back to, how long phones ring before someone answers, when calls go unanswered by weekday and hour, and Talk's call-quality scores.

Switchboards shows each auto-attendant: how many callers hang up during each greeting and how long they last, how long the greeting itself runs, and what each menu option leads to. If most hang-ups happen in the first fifteen seconds, that's the greeting to shorten.